Customer Success Manager (All Levels)

Role Overview

We are looking for a Key Account Manager for Austria’s first hybrid energy supplier. The role is crucial in ensuring customer satisfaction and growth. The CSM will be the central point of contact for customers, leading energy community projects, developing accounts strategically, and being the internal voice of the customer.

What You Will Do

The tasks include independent customer care, onboarding, regular consultations, proactive churn prevention, and identification of upsell and cross-sell potential.

Why It Might Be a Fit

The ideal candidate is someone who thinks and works independently, is structured, and has a genuine customer orientation. Experience with CRM tools is an advantage.

Requirements

• Very good German
• Structured working style
• Genuine customer orientation
• Basic understanding of the energy market or willingness to quickly get up to speed
• Experience with CRM tools (preferably HubSpot) is an advantage

Benefits

• Market-based salary
• A team that wants to shape – no corporate stagnation