Customer Success Manager, MM/ENT (East Coast)

Role Overview

Our Customer Success Managers ensure mid-market and enterprise customers maximize their value from Nooks and are delighted with the experience. They develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through Nooks solutions.

What You Will Do

Manage a portfolio of ~40 mid-market and enterprise accounts, onboard new customers, develop and maintain multi-threaded relationships, conduct regular customer check-ins, analyze customer usage metrics, and assist with Technical Support.

Why It Might Be a Fit

We are looking for someone who thrives on wearing multiple hats as they guide their stakeholders throughout the customer journey, with a focus on maximizing customer value and achieving successful renewals and expansions.

Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record
• 2+ years of customer onboarding and support experience
• 2+ years of SDR or SDR management experience
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

• Competitive compensation
• Equity
• Generous perks
• Comprehensive benefits