Senior CRM Analyst – MS Dynamics

Role Overview

The Senior CRM Analyst – MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some development experience to support an implementation across a mid to large user base (50+ users).

What You Will Do

Provide hands-on functional support for the MS Dynamics CRM solution, triaging and resolving reported tickets within agreed service levels. Own issues that require a Change Request or mini project, from scoping and requirements gathering through configuration, testing and deployment.

Why It Might Be a Fit

The ideal candidate will have strong analytical and problem-solving skills, excellent verbal and written communication skills, and the ability to work collaboratively in a team environment. They will also have strong attention to detail and a commitment to delivering high-quality work.

Requirements

• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Must be conversant in both English and French
• Configuration of MS Dynamics CRM (entities, forms, views, workflows, security roles)
• Development of CRM reports and dashboards (Power BI and/or native Dynamics CRM reporting)
• Basic to intermediate development skills (JavaScript, C#, Power Platform/Power Automate, plugins)
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
• Familiarity with ticketing and project management tools (e.g., JIRA, ServiceNow)
• Industry experience (Heavy Machinery / Construction Equipment Dealership) is preferred

Benefits

• Salary range $70,000.00 to $90,000.00 a year
• Occasional need to support and participate in releases, deployments, incidents and after hours on-call support
• Health and safety benefits
• Equal Opportunity Employer committed to diversity and inclusion in the workplace
• Accommodation for people with disabilities during the recruitment and assessment processes

Tagged as: Microsoft Dynamics