Role Overview
The Customer Success Manager serves as the primary operational liaison between Nortek Data Center Cooling and key customer accounts, ensuring a world-class customer experience through proactive order management, schedule coordination, communication, and issue resolution.
What You Will Do
Key responsibilities include customer relationship management, order and delivery management, cross-functional coordination, performance and continuous improvement, and monitoring customer performance metrics.
Why It Might Be a Fit
Success in this role requires strong relationship-building skills, operational discipline, and the ability to coordinate multiple priorities in a fast-paced, high-growth environment.
Requirements
- Bachelor’s degree in Business, Supply Chain, Operations, Engineering, or a related field
- 3+ years of experience in customer success, account management, project management, supply chain, order management, operations, or a related customer-facing role
- Strong ability to build relationships and influence cross-functional teams
- Excellent verbal, written, and presentation skills
- Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Strong analytical and problem-solving capabilities
- Proficiency with ERP systems, reporting tools, and Microsoft Office applications
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- STD insurance
- LTD insurance
- FSA
- HAS
- 401(k) Plan with company contributions
To apply for this job please visit nortekinc.wd503.myworkdayjobs.com.
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