Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will play a critical role in facilitating and coordinating support for Northbeam’s enterprise customer base to improve retention and minimize customer churn.

What You Will Do

You will work with customers to integrate our analytics product into their eCommerce infrastructure, provide setup support, and own coordinating stakeholders internally to ensure a smooth post-onboarding experience.

Why It Might Be a Fit

You will have the opportunity to make a meaningful impact at a fast-moving, high-growth company, and work closely with a team of driven, collaborative, and talented individuals who value personal growth and excellence.

Requirements

• Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or a related field
• 3+ years of experience in Customer Success, Account Management, or Technical Support experience, preferably supporting enterprise or eCommerce customers
• Experience in SAAS B2B software companies
• Strong understanding of eCommerce ecosystems and marketing analytics
• Technical aptitude and comfort with troubleshooting integrations and product configurations
• Ability to partner closely with Onboarding and Support on bugs and technical issues
• Experience owning a book of business and managing complex customer relationships
• Proven ability to identify customer health risks, analyze usage data, and proactively drive retention and expansion efforts
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences and guide customers as a trusted advisor
• Data-driven mindset with a desire to improve processes, automate workflows, and scale customer engagement
• Strong project management and cross-functional coordination skills, with the ability to align Product, Engineering, and Media Strategy stakeholders
• Comfortable working with Hubspot and other CRM tools
• Proficient in data analytics tools

Benefits

• Comprehensive healthcare benefits (medical, dental, and vision)
• 401(k) plan
• Flexible PTO policy
• 12 company-paid holidays
• 12 weeks of paid parental leave
• Equity package
• $500 work-from-home stipend