Customer Success Manager

Role Overview

Build and maintain strong relationships with customers, develop annual account plans, and monitor service delivery against agreed costs and quality standards.

What You Will Do

Participate in quarterly business reviews, monitor market and customer developments, and translate business needs into service improvements.

Why It Might Be a Fit

Customer-oriented, commercially minded, and confident in advising and negotiating with customers, with strong relationship management and stakeholder engagement skills.

Requirements

• Bachelor’s or university degree or equivalent working and thinking level
• Several years of customer success management experience
• Experience in managing/coordinating teams
• Financial knowledge of credit control and turnover monitoring
• Knowledge of IT, cloud and data centers
• Excellent communication skills in both German and English
• Strong attention to detail, analytical thinking, and problem-solving skills
• Customer-oriented, commercially minded, and confident in advising and negotiating with customers
• Strong relationship management and stakeholder engagement skills
• Proactive, performance-driven team player with an innovative mindset and a passion for continuous improvement
• Ability to translate strategy into action and drive results

Benefits

• Flache Hierarchien und Du!-Kultur über die gesamte NorthC Gruppe
• Ein hybrider und flexibler Arbeitsplatz – arbeite im Office oder von zu Hause
• Top Sozialleistungen wie einer Betrieblichen Altersvorsorge
• Regelmäßige Mitarbeiterevents zur Stärkung und Förderung der Unternehmenskultur und der Mitarbeiterwertschätzung
• Kostenlose Zwischenverpflegung (Wasser, Kaffee, Tee, Obst)
• Möglichkeit der Nutzung eines Jobrades
• Mitgestaltung von Prozessen und Innovationen