Senior Digital Operations & Web Experience Analyst

Role Overview

Northern Trust is seeking a Senior Digital Operations & Web Experience Analyst to help build, operate, and continuously improve how digital content and experiences are delivered across our owned digital ecosystem.

What You Will Do

The position combines digital operations, workflow and process optimization, governance, hands-on publishing, quality assurance, performance improvement, and cross-functional enablement.

Why It Might Be a Fit

You will work as an integral member of a global Enterprise Digital organization, partnering with Marketing, Content, Digital Product, UX/UI, Technology, Analytics, SEO, Accessibility, Compliance, and business teams.

Requirements

• Bachelor’s degree or equivalent professional experience in Digital Marketing, Marketing Technology, Information Systems, Business, Communications, or a related discipline.
• 5+ years of relevant experience in digital operations, web operations, digital production, content operations, marketing operations, or digital-experience delivery.
• Hands-on experience with enterprise websites, content-management platforms, or complex digital ecosystems; Adobe Experience Manager strongly preferred.
• Demonstrated experience owning or improving end-to-end digital workflows.
• Experience developing or improving SOPs, governance practices, QA standards, or operational controls.
• Experience coordinating complex work across business and technical stakeholders.
• Working knowledge of accessibility, SEO, analytics, UX, content lifecycle, and web-performance fundamentals.
• Experience using operational or performance data to identify problems and improve outcomes.
• Strong prioritization, documentation, facilitation, problem-solving, and communication skills.
• Ability to work independently in a global, matrixed organization.

Benefits

• Fantastic amenities in the Bangalore office space
• Inclusive workplace and assisting the communities we serve