Continuous Improvement & Go-To-Market Technical Manager

Role Overview

We are recruiting a Continuous Improvement profile for the Client Operations area of NOS. The role involves improving processes, analyzing operational/customer indicators, and implementing effective improvement opportunities in technical support operations and field force operations.

What You Will Do

Draw and improve processes, monitor and analyze operational/customer indicators, identify and implement effective improvement opportunities, and align with all NOS areas to ensure the implementation of planned improvement actions.

Why It Might Be a Fit

The ideal candidate has a Bachelor’s/Master’s degree in Engineering, Management, or a relevant quantitative area, and 3+ years of experience in Continuous Improvement, Operational Efficiency, or Technical Support in the Telco or Technology sector.

Requirements

• Bachelor’s/Master’s degree in Engineering, Management, or relevant quantitative area
• 3+ years of experience in Continuous Improvement, Operational Efficiency, or Technical Support in the Telco or Technology sector
• Practical experience in supporting technical support operations and/or field force operations
• Experience in designing workflows/processes, defining technical troubleshooting procedures, and operational readiness of new products
• Mastery of data analysis tools (Excel, Power BI) and customer service KPIs
• Critical thinking, aggregating profile, and ease of dialogue between business areas, IT, and operations

Benefits

• Self-learning and continuous learning through internal initiatives
• Well-being, emotional stability, social ties, and balance between personal and professional life
• Package of benefits, discounts on NOS products and services, and exclusive conditions