Role Overview
As a Customer Success Manager, you will strengthen our existing CS team and work closely with your colleagues to ensure that our customers achieve real results and grow our net revenue.
What You Will Do
You will onboard new customers, proactively manage existing customers, recognize upselling and expansion potential, collect customer feedback, and optimize service processes.
Why It Might Be a Fit
We are looking for someone with at least 2–3 years of experience in customer success, account management, or a comparable customer-facing role, with a strong understanding of SaaS metrics and excellent communication skills in German and English.
Requirements
- At least 2–3 years of experience in customer success, account management, or a comparable customer-facing role
- Understanding of SaaS metrics (churn, NRR, adoption, health scores)
- Excellent communication skills in German (native speaker level), good English
Benefits
- Attractive remuneration package + performance bonus
- Room for design: flat hierarchies, short ways, and your ideas are not only welcome – they are expected
- Professional setup: MacBook, Studio Display, and everything you need to work at the highest level
- Stay fit: EGYM Wellpass membership included
- Modern office near the Goetheplatz in Munich with excellent public transportation connections
To apply for this job please visit linkedin.com.
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