People Operations Generalist

Role Overview

The People Operations Generalist provides operational support across People programs and processes, owning critical touchpoints that make team members feel supported throughout their journey. From the moment someone accepts their offer through their growth and transitions at Notion, this role ensures every process runs smoothly.

What You Will Do

Process assigned HRIS and employee-lifecycle transactions, maintain clean People data in our HRIS, act as Tier 1 Support for employees, and resolve questions or requests submitted to our ticketing system.

Why It Might Be a Fit

This role requires a hands-on individual who can independently manage routine workflows, recognize when a case needs specialist or approval support, and adapt as responsibilities shift.

Requirements

• 2+ years in People Operations, benefits administration, global mobility coordination, or a related service-operations role.
• Workday proficiency required, with hands-on experience managing employee data, processing employee lifecycle changes, and generating reports to support team
• Experience managing and resolving employee inquiries through a case-tracking system or ticketing queue using platforms such as Zendesk, ServiceNow, or other systems
• Experience creating or improving SOPs through documentation and operational reports
• Confidence managing repeatable workflows independently, prioritizing competing requests, following through on details, and learning new workstreams as priorities change.
• Strong service orientation and clear, empathetic written communication, with strong triage and prioritization skills
• Comfort working with data: maintaining data accuracy, building simple metrics, and communicating findings clearly
• Excellent attention to detail and ability to handle sensitive employee data with discretion
• Ability to coordinate across employees, vendors, counsel, and internal partners
• A process-improvement mindset: you notice patterns and look for ways to make support more accurate and easier to navigate

Benefits

• Competitive cash compensation
• Equity
• Benefits