Customer Success Manager

Role Overview

Join Nozomi Networks as a Customer Success Manager to engage with critical accounts, drive customer satisfaction, and grow into a trusted customer advocate. The ideal candidate has a proven track record of exceptional account management, technical leadership, and outstanding communication skills.

What You Will Do

Develop and manage customer portfolios, drive revenue growth, minimize customer churn, resolve customer requests, and improve customer experience through data analysis and trend analysis.

Why It Might Be a Fit

The ideal candidate should have 2+ years of experience in a customer success position, a deep understanding of customer concerns, and strong organizational skills with experience creating/maintaining account notes and developing customer success playbooks.

Requirements

• 2+ years of proven experience in a customer success position supporting a technical product
• Demonstrable experience onboarding customers, driving adoption, and consistently achieving business outcomes
• Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed
• Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks
• 3+ years of experience in IT and network security (OT experience is a plus)
• Technical skills – confidently conduct product demos, training, and present technical reports to customers articulating value delivered
• Previous experience in a TAM or SE role is highly valuable
• Experience working with brand image and promoting value through customer experience
• Accountability, personal organization, and ability to multi-task
• Self-driven and proactive nature
• Excellent communication and interpersonal skills – able to compile and deliver technical reports and executive level presentations
• Leadership and Competency engaging with CxO to technical staff
• Experience analyzing and optimizing processes in the Customer Success department
• Patient and active listener
• Passion for service

Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off

Tagged as: Data Analysis