Senior Customer Success Manager

Role Overview

Join Nozomi Networks as we build the future of OT and IoT cybersecurity. As a Senior Customer Success Manager, you will engage and build meaningful relationships with critical accounts, drive customer satisfaction, and grow into a trusted customer advocate.

What You Will Do

Develop and manage customer portfolio, drive revenue growth, minimize customer churn, resolve customer requests, and improve customer experience.

Why It Might Be a Fit

The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates, and outstanding communication skills.

Requirements

• 2+ years of proven experience in a customer success position supporting a technical product
• Demonstrable experience onboarding customers, driving adoption, and consistently achieving business outcomes
• Deep understanding of customers’ concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed
• Strong organizational skills with experience creating/maintaining account notes, developing and executing get-well plans, and customer success playbooks
• 3+ years of experience in IT and network security (OT experience is a plus)
• Technical skills – confidently conduct product demos, training, and present technical reports to customers articulating value delivered
• Previous experience in a TAM or SE role is highly valuable
• Experience working with brand image and promoting value through customer experience
• Accountability, personal organization, and ability to multi-task
• Self-driven and proactive nature
• Excellent communication and interpersonal skills – able to compile and deliver technical reports and executive level presentations
• Leadership and Competency engaging with CxO to technical staff
• Experience analyzing and optimizing processes in the Customer Success department
• Patient and active listener
• Passion for service

Benefits

• Health & Wellness
• Financial
• Work-Life Balance
• Unparalleled Flexible Time-Off