Analyst, Product Operations, Central

Role Overview

NPS Prism is a market-leading, cloud-based SaaS business owned by Bain & Company. The Analyst, Product Operations, Central role will work closely with a Prism India Hub Team Manager, an NPS Prism Product Manager, and other NPS Prism stakeholders’ group to build and deliver a commercially successful product.

What You Will Do

Develop data pipelines, support senior team members in identifying and implementing AI/ML-driven automation, build scheduled data pipelines, develop and maintain client-ready visualization dashboards, and provide ongoing support for subscription customers.

Why It Might Be a Fit

The ideal candidate will have strong expertise in Python or Pyspark and SQL with proven experience working on Databricks, and excellent interpersonal and communication skills.

Requirements

• Graduate from a top-tier institute or equivalent engineering colleges/universities
• 1 to 2 years of professional experience in Python or Pyspark and SQL and Databricks at renowned companies
• Around 1 year or 1 year+ of basic experience in Tableau, including building dashboards and maintaining reports
• Proven experience using Alteryx or similar data prep/transformation tools
• Understanding of core statistical and analytical methods
• A solid understanding of ETL tools like Python as well as basic knowledge of DevOps practices and CI/CD pipelines
• Basic familiarity with AI/ML concepts and their practical application in automating data workflows
• Exposure to Databricks workflows or similar orchestration tools for scheduling and automating data pipelines, and integrating Databricks with downstream reporting tools like Tableau
• Strong analytical, organizational and problem-solving skills with attention to detail
• Experience in developing clear, audience-appropriate presentations and deliverables
• Excellent interpersonal and communication skills, both written and verbal
• Collaborative team player who thrives in a fast-paced, evolving environment
• Proven self-starter with demonstrated problem solving and organizational skills
• Eager to learn and open to feedback, with a growth-oriented mindset
• Highly adaptable, with the ability to pivot quickly between work items, technologies, and project scopes, and to stay productive when requirements or priorities change

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship
• Relocation assistance