Director Of Post Sales Operations

Role Overview

The (Senior) Director Of Post Sales Operations will lead the hands-on delivery of transformation initiatives across the post-sales organisation, reporting to the Chief Customer Officer. This is an execution-first role: leading workshops, building AI-enabled tools and workflows, and driving initiatives from idea through to working reality, in close partnership with functional leaders across Support, Carrier Integration, and Professional Services.

What You Will Do

The role exists to personally own and deliver the CCO’s highest-priority transformation initiatives, not to track them. Frequent travel across our European offices is expected and central to how this role operates.

Why It Might Be a Fit

A post-sales organisation this dispersed doesn’t transform through dashboards and steering committees alone — it transforms when someone senior enough to matter is in the room, building the solution alongside the team that has to live with it.

Requirements

• 10+ years in senior post-sales, customer operations, or transformation leadership roles within B2B SaaS
• Experience leading hands-on transformation or operating-model change
• Hands-on AI fluency — comfortable building or prototyping with AI tools
• Strong facilitation skills; able to run a workshop and drive a room to a decision
• Excellent written and verbal communication; able to distil complexity into clear, direct recommendations
• Fluent written and spoken English
• Builder mindset: prefers doing to directing, and delivering to reporting
• Structured, decisive, and comfortable operating in an evolving environment
• Genuinely willing to travel frequently across our European offices — this role is defined by frontline presence, not remote coordination
• Collaborative, low-ego partner to functional leaders across Support, Carrier Integration, and Professional Services