Role Overview
A Customer Experience Analyst will be the intelligent channel between the client and the development team, understanding real pains, mapping business rules, and filtering out legitimate demand for the product. They will follow the client’s process, identify bottlenecks, and draw improvements for both the client’s operation and the evolution of our system.
What You Will Do
The Customer Experience Analyst will perform periodic on-site visits, present performance reports, and demonstrate the Onisys ROI in reducing unsafe behaviors. They will manage clients of different profiles, understanding the particularity of each operation.
Why It Might Be a Fit
The ideal candidate will have experience in Customer Success or B2B Operations managing large accounts in SaaS or technology platforms, and experience in software implementation, understanding the onboarding cycle, configuration, and adoption.
Requirements
- Experience in Customer Success or B2B Operations managing large accounts in SaaS or technology platforms
- Experience in software implementation
- Analytical profile: reading dashboards, identifying root causes, and building data-based presentations
- Knowledge of data flow and API integrations
- Advanced Excel — ability to cross, filter, and analyze heavy databases with ease
- Clear communication and ability to conduct meetings, collect action plans, and align expectations with client leadership
Benefits
- 100% employer-paid medical plan for the holder, with coparticipation
- Possibility of including dependents, according to the current policy
- Amil Odonto dental plan, 100% employer-paid for the holder
- Meal ticket without cost for the employee
- Wellhub/Gympass
- Zenklub: two monthly consultations without cost
- Life insurance without cost
- Funeral assistance without cost
To apply for this job please visit linkedin.com.
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