FinOps Business Analyst

Role Overview

The Business Analyst is a seasoned subject matter expert responsible for working with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization.

What You Will Do

Analyzes, transforms and ultimately resolves the business problems with the help of technology. Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.

Why It Might Be a Fit

To thrive in this role, you need to have seasoned understanding of business practices and processes, excellent team player skills, and seasoned expertise in specific systems, processes and technologies.

Requirements

• Seasoned understanding of business practices and processes
• Excellent team player who displays good client service orientation with well-developed administrative and organization skills
• Seasoned expertise in specific systems, processes and technologies
• Meticulous attention to detail whilst working under pressure
• Excellent verbal and written communication skills
• Seasoned process mapping technology knowledge
• Ability to build rapport and engage effectively with a variety of stakeholders
• Seasoned knowledge of project management methodology
• Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
• Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
• Seasoned working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
• Good understanding of systems generally used in a services organization, for example ServiceNow, Siebel, Remedy, SAP, EMS
• Seasoned understanding of and experience with ITIL (IT Infrastructure Library) and the application of ITIL tools within a service integrator
• Bachelor’s degree or equivalent in Business or Information Technology or a related field
• Project management certification would be advantageous
• Professional in Business Analysis certification is preferred
• IIBA Membership required
• Relevant technology certification(s) required, such as ITIL
• Seasoned experience as a Business Analyst gained within a technology services environment
• Seasoned experience as a system administrator or developer would be advantageous
• Seasoned experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
• Seasoned experience in the business requirement gathering, use case definition, process mapping and implementing new services and systems

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Equal opportunity employer