Salesforce Agentforce QA

Role Overview

NTT DATA is seeking an experienced Salesforce QA Engineer to test Agentforce and AI-enabled Salesforce solutions, covering functional behavior, conversational journeys, integrations, security, and end-to-end processes.

What You Will Do

Develop test strategies, scenarios, and test cases for Agentforce implementations, validate agent topics, instructions, actions, and conversational flows, and perform functional, regression, integration, API, and end-to-end testing.

Why It Might Be a Fit

The ideal candidate will have strong Salesforce QA and functional testing experience, hands-on Agentforce/AI solution testing experience, and experience testing conversational or AI-based applications.

Requirements

• Strong Salesforce QA and functional testing experience
• Hands-on Agentforce/AI solution testing experience
• Agent/action testing
• Prompt and conversational-flow validation
• Sales Cloud and/or Service Cloud testing experience
• Understanding of Salesforce Flows, integrations, security, and data models
• Experience testing conversational or AI-based applications
• API testing using Postman or equivalent tools
• Experience with test-management and defect-tracking tools
• Salesforce test-automation experience is desirable

Tagged as: Salesforce