Senior Product Manager, Customer Operations

Role Overview

As a Senior Product Manager, Customer Operations, you will own the internal systems and tooling that let Nuitee’s CS team resolve issues and keep bookings fulfilled. You will be accountable for the outcomes, economics, priorities, and product decisions.

What You Will Do

You will help define what success looks like, then decide with your team what to prioritise, what to test, what to build, and where to make trade-offs. You will work on problems such as raising fulfillment rate and cutting incident volume without growing CS headcount or cost in proportion.

Why It Might Be a Fit

You will be part of a team that’s building a category-defining platform, working on a global scale, innovating alongside industry leaders, and helping drive the next phase of travel technology.

Requirements

• Have owned a product or business area end to end for several years and can show the outcomes you drove.
• Understand operations, support, or internal-tooling economics, especially cost-to-serve, fulfillment, or efficiency trade-offs.
• Can go deep into systems and operational mechanics and turn that into product decisions.
• Are comfortable working closely with engineering on technically complex products.
• Have worked in a high-pressure environment where you were expected to drive the outcome yourself.
• Are willing to go deep into operations and cost/efficiency thinking rather than staying at surface-level product management.

Benefits

• Meaningful equity
• Flexible working hours
• Opportunities for professional growth and development