Head of Product Operations

Role Overview

The Head of Product Operations will own the operating system behind how Nulogy’s Product and Engineering organization runs, ensuring the rest of the company can see, trust, and act on what it builds. This role will connect the voice of customers and go-to-market teams to the roadmap, give leadership clear visibility into delivery and outcomes, and ensure every release lands with customers and colleagues who know exactly what changed and why it matters.

What You Will Do

Key responsibilities include keeping the trains running on time across Product and Engineering, building and running an effective operating rhythm, raising delivery predictability, closing the loop between go-to-market and Product, and putting the right data behind product decisions.

Why It Might Be a Fit

The ideal candidate will have a track record of running an operating rhythm and tracking delivery across multiple product and engineering teams, experience centralizing data from multiple systems into a single view, and strong executive communication skills. They will also be comfortable working directly with customers, including on-site visits, and have experience as a trusted partner to a senior leader.

Requirements

• 8+ years in product operations, program or delivery management, product management, business operations, or a chief-of-staff-style role at a B2B SaaS company
• 3+ years working across Product and Engineering
• Hands-on experience centralizing data from multiple systems into a single view
• Experience building KPIs and reporting that executives relied on for decisions
• Strong executive communication: you’ve written leadership briefs, executive updates, or board materials
• Comfortable working directly with customers, including on-site visits
• Experience as a trusted partner to a senior leader, owning day-to-day operations and special projects
• Exceptional attention to detail and follow-through
• AI-first operating habits: you use AI tools daily in your own work
• Able to travel as needed for customer visits and team offsites approximately 1-2x a quarter
• Experience in enterprise SaaS serving supply chain, manufacturing, or logistics
• Hands-on experience with tools such as Jira and Confluence, Pendo, Salesforce or HubSpot
• Experience running release communications or launch programs for customers and internal teams
• Experience measuring product adoption and usage
• A background as a Product Manager, Engineering Manager, Program Manager, or Chief of Staff to a product or engineering leader

Benefits

• Group benefit plans including health, dental, and vision that start on day one—benefit premiums are fully paid by the employer
• Parental leave: 100% top-up for 15 weeks for any parent of biological or adopted children
• Flexible paid vacation policy
• RRSP Matching Program, 401K program

Tagged as: HubSpot, Salesforce