Staff Customer Experience Manager

Role Overview

Join the Customer Success team at Nutanix as a Staff Customer Experience Manager, where you’ll build and maintain strong relationships with senior-level customers, drive customer success through innovative solutions, and have opportunities for career advancement.

What You Will Do

Act as a trusted advisor for 10-12 strategic customers, overseeing customer needs from deployment to adoption to long-term operation to expansion, and create tailored Customer Success Plans that align with customers’ business and technology goals.

Why It Might Be a Fit

You’ll thrive in this role if you have 8-12 years of experience in customer-facing technical roles, a deep understanding of architectural frameworks, and technical credibility supported by relevant certifications.

Requirements

• 8-12 years of experience in customer-facing technical roles
• Understanding of and experience with architectural frameworks such as ITIL, TOGAF, etc.
• Deep technical knowledge of data center technology and virtualization, ideally with a focus on hybrid multicloud solutions
• Technical credibility supported by relevant certifications (e.g., VCDX, VCAP, NPX, NCX, ITIL v4, TOGAF)
• Excellent communication and relationship skills, capable of advocating for customer needs and delivering constructive feedback to internal teams
• A customer-centric mindset with a passion for driving positive outcomes and applying problem-solving strategies