Staff Customer Experience Manager

Role Overview

The Staff Customer Experience Manager will play a pivotal role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. The position is part of a team focused on enhancing customer relationships and driving satisfaction in France.

What You Will Do

Build and nurture strong relationships with assigned customer accounts, develop and implement tailored Customer Success Plans, monitor and improve customer satisfaction metrics, drive product adoption and expansion, and collaborate with internal teams to optimize resources.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in customer-facing technical roles, strong technical expertise, relevant technical certifications, and a customer-centric mindset coupled with a passion for driving change and developing success strategies.

Requirements

• 5+ years of experience in customer-facing technical roles
• Strong technical expertise in data center technology, virtualization, and hyper-converged solutions
• Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP)
• Familiarity with architectural frameworks such as ITIL and TOGAF
• Proven experience in managing large-scale customer operational standards and processes
• Exceptional communication and relationship-building skills
• Customer-centric mindset coupled with a passion for driving change and developing success strategies
• Fluency in French and English