Customer Success Manager – IR Insight

Role Overview

As a Customer Success Manager, you’ll drive client outcomes, product adoption, and long-term value across a portfolio of accounts. You’ll serve as a trusted advisor, helping clients get the most from Nasdaq’s IR Insight platform.

What You Will Do

Build and maintain strong relationships with clients, provide a consistent and proactive client experience, and collaborate across teams to deliver a seamless client experience.

Why It Might Be a Fit

You’ll thrive in this role if you’re client-focused, collaborative, and motivated by making a real difference for the organizations you support.

Requirements

• Bachelor’s degree in a relevant field, or equivalent practical experience
• 3–5 years of experience in customer success, account management, or a related client-facing role
• Strong ability to build relationships and engage effectively at all levels of an organization
• Excellent communication and presentation skills, with a clear and confident approach
• Highly organized, with the ability to manage multiple priorities and remain composed under pressure

Benefits

• Competitive, well-rounded rewards package
• Flexible and accessible work environment