Enterprise Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you’ll play a critical role in driving long-term success for Nasdaq Verafin’s enterprise financial institution clients.

What You Will Do

You’ll build and maintain trusted relationships with C-suite executives, define and execute Customer Success strategies, and collaborate cross-functionally with Product Management, Sales, and Leadership.

Why It Might Be a Fit

You’ll thrive in this position if you’re relationship-driven, strategic, and passionate about delivering outstanding client experiences in a fast-paced, high-impact environment.

Requirements

• Bachelor’s degree in business, finance, or a related field, or equivalent practical experience
• 3+ years of experience in customer success, account management, or a related client-facing role
• Proven ability to build and sustain relationships with senior stakeholders, including C-suite executives, across complex organizations
• Strong communicator with the ability to manage competing priorities, navigate conflict, and deliver difficult messages professionally
• Critical thinker with experience influencing internal and external partners to drive alignment and results