Customer Operations Specialist

Role Overview

As a Customer Operations Specialist, you will be the voice and heart of our distribution brands, responsible for ensuring timely delivery of goods to partners and collaborating with the field service. You will be the contact person for customers in the back office and handle order management, complaint coordination, and acceptance.

What You Will Do

Your tasks will include being responsible for ensuring that our goods are on time at our partners on site, collaboration with our field service, order management, coordination, acceptance, and forwarding of complaints.

Why It Might Be a Fit

We are looking for a motivated team player with a high sense of responsibility, a passion for mountain sports, and a service mentality. Ideally, you have 1-2 years of experience in this field and a completed commercial education or comparable qualification.

Requirements

• Completed commercial education or comparable qualification
• 1-2 years of experience in this field
• Service mentality and a high sense of responsibility
• Fun in dealing with our customers
• Organized and team player
• Ideally passion for mountain sports

Benefits

• A motivated team in a family-like environment with an open, appreciative working atmosphere
• Joint events, excursions, and celebrations
• Wellpass – your access to numerous sports, fitness, and health offers
• Attractive employee discounts on our sports and outdoor products
• Additional benefits such as special leave, company pension, capital-forming benefits, and much more