Director of Customer Experience

Role Overview

The Director of Customer Experience at OBM is a high-impact leadership role responsible for shaping and executing our customer experience strategy.

What You Will Do

Lead and Empower Customer Experience Team, Drive Customer Retention and Engagement, Set Strategic Direction, Manage High-Stakes Customer Escalations, Scale the Organization, Define Customer Success, Drive Operational Efficiency and Data-Driven Innovation, CX Systems and Vendors, Enable Cross-Functional Collaboration.

Why It Might Be a Fit

8-10+ years of experience in a customer-centric leadership role, preferably within technology products, Proven track record of actively leading and developing teams of 10+ employees, Excellent communications, interpersonal and situational management skills, Demonstrated expertise in managing difficult customer escalations and turning distressed accounts into long-term advocates.

Requirements

• 8-10+ years of experience in a customer-centric leadership role, preferably within technology products
• Proven track record of actively leading and developing teams of 10+ employees
• Excellent communications, interpersonal and situational management skills
• Demonstrated expertise in managing difficult customer escalations and turning distressed accounts into long-term advocates

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