Customer Success Operations Analyst

Role Overview

Obsidian Security is building a new Service Operations function within Customer Success to modernize how they structure, access, and act on customer data. The Customer Success Operations Analyst will own the reporting and automation layer for Customer Success, translating stakeholder needs into field-level requirements and building reporting and automation on top of the Customer Success data mart.

What You Will Do

Default to AI-first workflows, automate recurring Customer Success workflows, and maintain data quality and documentation for Customer Success data sources. Partner across Business Systems, Product/Engineering, and Customer Success to shape how data flows into reports and tools people use every day.

Why It Might Be a Fit

The ideal candidate will have an AI-first approach to problem-solving, hands-on experience with Databricks, and strong communication skills. Experience with Salesforce data and/or customer success platforms, data access governance, and cybersecurity is a plus.

Requirements

• AI-first approach to problem-solving
• Hands-on experience with Databricks (or a comparable modern data platform)
• Familiarity with Python or another scripting language for data transformation and automation
• Strong communication skills
• Experience with Salesforce data and/or customer success platforms (e.g., Totango, Zendesk, Gainsight) is a plus
• Understanding of data access governance and security best practices, particularly around customer-tenant data

Benefits

• Competitive compensation with equity and 401k
• Comprehensive healthcare with dental and vision coverage
• Flexible paid time off and paid holiday time off
• 12 weeks of new parent or family leave
• Personal and professional development resources