Role Overview
Partner Success Managers are the primary point of contact for our Retail Partners to ensure they are using OSP to maximum potential. They work with Partners to identify areas of opportunity to drive maximum performance and business value for the Partners and for Ocado.
What You Will Do
Work with Partners from pre go-live through the lifetime of the contract, ensuring Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.
Why It Might Be a Fit
Able to interpret operational data and dashboards, spot trends and root causes, and use them to make and justify decisions.
Requirements
- Fluency in Japanese and Business English
- Experience in a retail or logistics operation
- Familiarity with continuous improvement and optimisation processes
- Able to interpret operational data and dashboards, spot trends and root causes, and use them to make and justify decisions.
- Stakeholder, relationship building and networking skills
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure
- Highly organised and resilient with an eye for detail
- Ability to think strategically beyond the needs of the organisation today
- Understanding of project management frameworks
- Experience of working cross-functionally both internally and externally to drive partnerships or projects
- Comfortable communicating with large groups of people
- Comfortable dealing with ambiguity and uncertainty
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
- Bachelor degree or equivalent practical experience
To apply for this job please visit careers.ocadogroup.com.
Follow us on social media