Trade Finance Operations Officer

Role Overview

Perform and supervise daily Pre & Post Processing/COE processing transactions, ensure excellent customer service, and risk controls within established Guidelines/Procedures.

What You Will Do

Plan, manage, and control day-to-day activities, adhere to Service Level Agreement (SLA) and Procedures/Guidelines, handle exceptions, and provide quality training and guidance for staff.

Why It Might Be a Fit

Possess excellent interpersonal and communication skills, discretion, and integrity, with proficiency in Microsoft applications/IT savvy an advantage.

Requirements

• Perform and supervise daily Pre & Post Processing/COE processing transactions
• Ensure all transaction received are scanned to KL UPC for processing as per the Service Level indicators (SLI)
• Adhere to Service Level Agreement (SLA) and Procedures/Guidelines
• Handle, document, and resolve all exceptions expeditiously
• Possess excellent interpersonal and communication skills as well as a high level of discretion and integrity
• Proficiency in Microsoft applications/IT savvy would be an advantage

Benefits

• Competitive base salary
• A suite of holistic, flexible benefits to suit every lifestyle
• Community initiatives
• Industry-leading learning and professional development opportunities
• Your wellbeing, growth, and aspirations are every bit as cared for as the needs of our customers