Role Overview
The Senior Customer Success Manager will be responsible for managing a book of existing AmLaw 100 & Magic Circle law firms while supporting our efforts to promote processes, drive retention rates, support portfolio growth, increase usage and develop stakeholder relationships.
What You Will Do
Become an Octus expert with an understanding of the legal segment, our products, services, along with the sub-investment grade market. Manage a book of legal accounts to understand their business drivers and goals and ensure they are sticky with the Octus product suite.
Why It Might Be a Fit
The ideal candidate will be a self-starter, possess strong communication, relationship building, and problem solving skills.
Requirements
- 8+ years of working experience in a customer facing role
- Excellent written and verbal communication skills
- A self-starter who is diligent and organized, but adaptable
- Experience in financial services and/or working with corporate law firms is preferred but not essential
Benefits
- Competitive health benefits
- Matched 401k and pension plans
- PTO
- Generous parental leave
- Gym subsidies
- Educational reimbursements for career development
- Recognition programs
To apply for this job please visit job-boards.greenhouse.io.
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