Role Overview
The Customer Success Manager will have a personal customer portfolio with customers of various sizes and industries. The role will be responsible for ensuring that customers get a good start, that employees get started and use Lingio, and that training creates a clear value for the operation.
What You Will Do
The Customer Success Manager will hold on to starters and training so that new customers quickly get started and reach a first clear value, ensure that employees start and complete their courses, and support the customer’s nearest manager in following up their employees.
Why It Might Be a Fit
The ideal candidate has a natural ability to create trust and build strong, long-term customer relationships, is sensitive to customers’ needs, and driven to help them succeed.
Requirements
- 2-4 years of experience in Customer Success, Account Management, or another customer-facing role within B2B in a SaaS environment
- Experience of working with municipalities, regions, or other public operations is an advantage
- Experience of being responsible for your own customers, building long-term relationships, and driving usage and adoption
- Familiarity with holding customer meetings, training, and follow-ups, and being confident in meeting both users and managers
- Experience of working with renewals and upselling, talking about value, price, and contracts
- Familiarity with working data-driven and working towards KPIs
- Familiarity with and interest in AI and how new technology can be used to develop work approaches, customer experience, and efficiency
- Fluent in Swedish and English in speech and writing
Benefits
- Fixed salary + variable part
To apply for this job please visit jobb.oddwork.se.
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