Role Overview
Join our fast-growing AI-tech company as a Senior Customer Success Manager, responsible for a customer portfolio with municipalities and private companies. You will work strategically, long-term, and data-driven to understand customer goals and challenges, create trust, and become a natural advisor in their development.
What You Will Do
Your tasks will include getting to know the customer’s operations and needs, driving onboarding, ensuring employee course completion, building champions, and securing renewals. You will also represent Lingio in relevant networks and forums, collaborate with Product and Sales, and work towards clear goals with a data-driven approach.
Why It Might Be a Fit
We are looking for someone who has a natural ability to build trust and create strong, long-term customer relationships, is result-oriented, and motivated to work towards clear goals. You should be curious, initiative-taking, and enjoy testing new ideas and work methods.
Requirements
- At least 5 years of experience in commercial customer responsibility in B2B in a SaaS environment
- Experience of working with municipalities, regions, or other public operations is a merit
- Experience of being responsible for and developing larger key customers over time
- Are comfortable negotiating prices and contracts with decision-makers
- Experience of working data-driven and working towards KPIs
- Interest in AI and how new technology can be used to develop work methods, customer experience, and efficiency
- Strong merit with a personal network in municipal care and support or experience of publicly funded investments, welfare technology, EdTech, or larger private care and service companies
- Fluent in Swedish and English in speech and writing
Benefits
- Dental insurance
- Vision insurance
To apply for this job please visit jobb.oddwork.se.
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