Role Overview
Manage existing customer relationships and upcoming contract renewals, building rapport with key contacts through telephone, video, and email.
What You Will Do
Manage existing customer relationships, prepare quotations, and identify opportunities to re-engage customers.
Why It Might Be a Fit
Experience in account management, customer retention, renewals, customer success, or consultative sales, with strong communication skills and commercial awareness.
Requirements
- Experience in account management, customer retention, renewals, customer success, or consultative sales
- Strong communication skills and confidence speaking with customers and decision-makers
- Commercial awareness and a proactive, solutions-focused approach
- Good organisation, attention to detail, and confidence using CRM systems
Benefits
- £31,734 basic salary + monthly performance bonus – realistic OTE £37,734
- Up to 37 days’ holiday, including Bank Holidays
- Reduced August working hours – 9:30am to 3:00pm
- Monday to Friday, 8:30am-4:30pm – no weekends
- Hybrid working after qualifying service
- Health Shield, including private dental and medical benefits
- Company pension, employee discounts, and wellbeing platform
- August wellbeing shutdown week and additional Christmas shutdown
- Full training, career development, and regular company events
- Modern Gateshead offices with excellent transport links
To apply for this job please visit linkedin.com.
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