Role Overview
The VIP Growth Manager will serve as a central strategy and operations partner for the VIP business. Through data analysis, user insights, and cross-functional collaboration, this role will support VIP Relationship Managers and regional teams with growth strategies and initiatives.
What You Will Do
Identify structural problems and opportunities in the data, such as churn signals among high-value users, differences in service needs across client segments, and the marginal return on resource allocation, and turn them into actionable strategies. Design and strategise incentive plans for VIP business teams, covering metric selection, target breakdown, weighting, and payout linkage.
Why It Might Be a Fit
Strong analytical thinking and communication skills, with the ability to identify growth opportunities from user behavior and business data, translate insights into actionable plans, and collaborate with relevant teams to drive execution and continuous optimization.
Requirements
- Bachelor’s degree or above
- 3–5 years of experience in user growth, strategy operations, business analytics, client operations, or a related field
- Strong data analysis skills; proficient in SQL and able to pull and analyze data independently
- Insight is the core requirement: able to find the key issue in the data, tell correlation from causation, and reach clear conclusions with deliberate trade-offs
- Structured thinker with strong business sense; able to break ambiguous business problems into analytical frameworks and turn them into operational actions
- Strong drive to get things done and good at cross-team communication; able to win business stakeholders over to insights and drive execution
- Fluent in written and spoken English and Chinese
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees’ growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
To apply for this job please visit job-boards.greenhouse.io.
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