Customer Success Manager / IT Consultant

Role Overview

The role involves providing customer support via multichannel, ensuring thorough documentation of processes, and actively working on solutions to operational problems in a sandbox environment. The customer success manager will also support ongoing IT projects, conduct briefings/schoolings, and contribute to customer satisfaction.

What You Will Do

Responsibilities include simulating and analyzing operational problems, delivering tailored results to customers, and taking over projects independently over time.

Why It Might Be a Fit

The ideal candidate will have 1-2 years of relevant experience in IT, in-depth IT knowledge, and excellent analytical and problem-solving skills.

Requirements

• Completed education in the IT sector
• 1-2 years of relevant experience in IT
• In-depth IT knowledge (Windows client and server operating systems)
• Good analytical and problem-solving skills
• Very good knowledge of German and English in writing and speaking

Benefits

• Flexibility & Time
• 30 vacation days + Rosenmontag
• Workation (up to 10 days/year in the EU/EWR)
• Bike leasing
• Corporate benefits
• Urban Sports Club
• Occupational pension provision