Customer Experience Strategist

Role Overview

Join Remedy Edge’s Experience team as a Customer Experience Strategist, working across customer experience, service design, digital product thinking, and UX. This hands-on strategy role involves understanding patient, HCP, and healthcare audience needs, identifying experience gaps, and translating insights into better journeys, services, tools, and digital experiences.

What You Will Do

Develop customer journeys and experience strategies, identify customer needs, create journey maps, service blueprints, and future-state experiences, help design new services, tools, and digital experiences, and contribute to concept and usability testing.

Why It Might Be a Fit

You’ll have extensive experience in Experience Strategy, CX, service design, UX strategy, digital product or service design, or digital transformation, with strong human-centred thinking and the ability to take work from an ambiguous customer problem towards a practical experience solution.

Requirements

• Extensive relevant experience across areas such as Experience Strategy, CX, service design, UX strategy, digital product or service design, or digital transformation
• Strong human-centred thinking
• Experience in customer or user research, journey mapping, service design, UX principles, information architecture and user flows, wireframes or prototyping, client-facing strategy and workshops, and collaborating with design and technology teams