Customer Success Enablement Manager

Role Overview

The Customer Success Enablement Manager will help the Customer Success organization scale by building playbooks, training, tools, processes, and more. This role will work cross-functionally with various teams to turn complex workflows into simple, repeatable processes.

What You Will Do

The main responsibilities of this role include building and maintaining CS and Implementation playbooks, SOPs, templates, and best practices, developing onboarding and ongoing training for Customer Success and Implementation teams, and creating scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Why It Might Be a Fit

The ideal candidate is highly organized, proactive, and comfortable working in a fast-growing environment. They should have experience building scalable processes, playbooks, and training programs, and be able to simplify complex workflows and turn them into practical tools teams will actually use.

Requirements

• 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations
• Experience building scalable processes, playbooks, and training programs
• Strong project management, communication, and documentation skills
• Ability to simplify complex workflows and turn them into practical tools teams will actually use
• Highly organized, proactive, and comfortable working in a fast-growing environment
• Experience partnering across multiple teams and levels of an organization
• Healthcare, health plan, benefits, or health-tech experience is a plus
• Experience with Salesforce, Notion, or similar CS and knowledge-management tools is a plus

Benefits

• Base salary range of $90,000 – $110,000
• Equity incentive plan
• Competitive benefits plans