Product Operations Manager

Role Overview

As a Product Operations Manager at Onebrief, you own whether the deployed product works the way we intend. You connect customers, product, engineering, infrastructure, and go-to-market teams. You build the systems, data pipelines, and automations that help us ship with confidence in high-stakes, mission-critical environments.

What You Will Do

Signal & Insight: Build customer feedback channels and usage and satisfaction measures (feature-usage telemetry, NPS/CSAT), and turn that data into roadmap input. Build dashboards for exec, support, and engineering, with automated self-checks so they stay accurate without manual audits.

Why It Might Be a Fit

You must have an active SECRET clearance or higher, and be willing to travel domestically or internationally when needed. You mix good judgment with strong follow-through, and you balance user empathy with data. You care about building tools that work in real, time-sensitive situations.

Requirements

• Bachelor’s degree or equivalent experience
• 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
• Active SECRET clearance or higher
• A track record of building 0→1 processes and scaling them
• Strong data skills: you can pull, analyze, and present data (SQL or similar, dashboards, product analytics)
• Hands-on AI experience: you have built or used prompts, agents, and automations to improve real workflows
• Working knowledge of release practices: feature flags, staged rollouts, rollback, and release notes
• Experience with bug tracking and triage, including severity levels and resolution targets
• Experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools
• Experience running launches, early access or beta programs, and customer feedback loops
• Clear written and verbal communication, including recorded walkthroughs and documentation