Scaled Customer Success Manager

We are hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base using data-driven approaches and communication skills. The role involves guiding customers towards success from implementation through adoption at scale, working cross-functionally with various teams to surface customer engagement opportunities, and identifying ways to optimize the customer journey.

Requirements

• 2+ years of demonstrated success in a Customer Success role
• Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
• Strong communication and interpersonal skills
• Ability to balance and prioritize multiple tasks and projects
• Experience using Customer Success Platforms
• Understanding of Customer Success metrics and KPIs

Benefits

• Competitive equity program
• Comprehensive and inclusive benefits