Role Overview
The Customer Success Manager will play a critical role in helping customers achieve their business goals and maximize the value of their OneStream investment. They will guide customers throughout their journey and beyond, from onboarding and adoption to value realization, expansion, renewal, and long-term success.
What You Will Do
The primary duties and responsibilities of the Customer Success Manager include managing customer portfolios, partnering with sales to complete a comprehensive sales transition process, operating as a business partner to customers and their delivery teams, and driving customer adoption, expansion, satisfaction, and renewal.
Why It Might Be a Fit
The ideal candidate will have a minimum of 5 years of overall experience, at least 3 years of customer success expertise in a SaaS technology company, and a demonstrated ability to keep customers focused on achieving their desired business outcomes throughout their initiatives.
Requirements
- Minimum of 5 years overall experience
- At least 3 years of customer success expertise in a SaaS technology company
- Customer Outcome Management
- Relationship Management
- Finance Process Knowledge
Benefits
- Excellent Medical Plan
- Dental & Vision Insurance
- Life Insurance
- Short & Long Term Disability
- Vacation Time
- Paid Holidays
- Professional Development
- Retirement Plan
To apply for this job please visit job-boards.greenhouse.io.
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