Senior Customer Success Manager (Central Region)

Role Overview

The Senior Customer Success Manager plays a pivotal role in ensuring customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey from onboarding to ongoing engagement, retention, and growth.

What You Will Do

The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Success in this role requires a customer-centric mindset, excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships.

Why It Might Be a Fit

To be successful in this role, candidates will reside in one of the following locations: Chicago, IL; Wisconsin (WI); or Minneapolis, MN. Proximity to these Central Region locations is essential to strengthen executive relationships through regular in-person engagement, ensure timely on-site support during critical moments, maintain close alignment with Regional Sales leadership, and stay connected to the local enterprise market—while reducing travel burden and driving greater impact for our customers.

Requirements

• A minimum of 8 years of professional experience.
• At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
• Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
• Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.

Benefits

• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan