Role Overview
The Senior Customer Success Manager plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.
What You Will Do
Primary duties and responsibilities include managing a portfolio of customers, partnering with sales and CSMs to complete a comprehensive sales transition process, operating as a seasoned business partner to customers and their delivery team, and driving customer adoption, expansion, satisfaction, and renewal.
Why It Might Be a Fit
The successful candidate will be a customer-centric individual with excellent communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.
Requirements
- A minimum of 8 years of professional experience
- At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company
- Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives
- Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting
Benefits
- Excellent Medical Plan
- Dental & Vision Insurance
- Life Insurance
- Short & Long Term Disability
- Vacation Time
- Paid Holidays
- Professional Development
- Retirement Plan
To apply for this job please visit job-boards.greenhouse.io.
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