Customer Success Manager – SaaS

Hybrid Full TimeMelbourne, Victoria, AustraliaOnside

Role Overview

Manage a portfolio of mid-market and enterprise agribusinesses to help them realise the value of Onside, a SaaS platform for agriculture.

What You Will Do

Set goals with customers, help them adopt Onside, and show them the return before each renewal. Account health will guide your priorities.

Why It Might Be a Fit

You’ll care about customers’ success, use data to set priorities, and stay steady when an account wobbles.

Requirements

  • Experience helping mid-market or enterprise B2B SaaS customers realise value
  • A track record of customers who renew year after year
  • Experience lifting adoption across multi-site customers
  • Comfort using health and usage data to set priorities
  • Confidence building success plans with senior stakeholders

Benefits

  • Four days a week in our Melbourne office
  • AI tools built into how we work
  • A connection and capability fund for genuine growth
  • Strong company rhythms
  • Fast growth trajectory
  • Parental leave policy

To apply for this job please visit jobs.workable.com.


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