Customer Success Manager I

Role Overview

The Customer Success Manager is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers.

What You Will Do

Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts, deliver onboarding refreshers, usage reviews, and tailored training sessions, and monitor account health and usage trends.

Why It Might Be a Fit

The ideal candidate has 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment, with experience facilitating onboarding, training, or engagement programs with customers.

Requirements

• 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment
• Experience facilitating onboarding, training, or engagement programs with customers
• Bachelor’s degree preferred or equivalent experience
• Construction or ConTech industry experience is strongly preferred
• Ability to manage a book of business totaling $5M+ across 30-100+ accounts
• Strong verbal and written communication skills with the ability to deliver product training effectively
• Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms
• Strong customer relationship-building skills with a customer-centric mindset
• Ability to interpret product usage data to identify adoption risks or growth opportunities
• Strong collaboration skills and willingness to work cross-functionally
• Problem-solving mindset with the ability to troubleshoot customer issues independently

Benefits

• Base salary: $80,000 to $100,000
• Variable compensation
• Equity awards
• 401k match
• Region-specific health and wellness benefits