Role Overview
The Customer Success Manager is responsible for driving adoption, satisfaction, and retention across a portfolio of mid-market and enterprise commercial OpenSpace customers.
What You Will Do
Serve as the primary post-sales point of contact for a portfolio of mid-market and enterprise accounts, deliver onboarding refreshers, usage reviews, and tailored training sessions, and monitor account health and usage trends.
Why It Might Be a Fit
The ideal candidate has 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment, with experience facilitating onboarding, training, or engagement programs with customers.
Requirements
- 3+ years of experience in Customer Success, Account Management, Support, or another customer-facing role in a B2B SaaS environment
- Experience facilitating onboarding, training, or engagement programs with customers
- Bachelor’s degree preferred or equivalent experience
- Construction or ConTech industry experience is strongly preferred
- Ability to manage a book of business totaling $5M+ across 30-100+ accounts
- Strong verbal and written communication skills with the ability to deliver product training effectively
- Working knowledge of Salesforce, Catalyst, Gainsight, or other CS platforms
- Strong customer relationship-building skills with a customer-centric mindset
- Ability to interpret product usage data to identify adoption risks or growth opportunities
- Strong collaboration skills and willingness to work cross-functionally
- Problem-solving mindset with the ability to troubleshoot customer issues independently
Benefits
- Base salary: $80,000 to $100,000
- Variable compensation
- Equity awards
- 401k match
- Region-specific health and wellness benefits
To apply for this job please visit openspace.ai.
Follow us on social media