Regional Customer Success Manager

Role Overview

The Regional Customer Success Manager is responsible for building relationships with district and instructional leadership teams to retain and grow business while providing exceptional customer service. The ideal candidate is a mission-driven self-starter with sales initiative who doesn’t let a closed door stop their progress.

What You Will Do

Proactively grow the existing customer base, assess and support district implementation health, maintain a high renewal rate, conduct regular in-person visits, and cultivate customer relationships.

Why It Might Be a Fit

The ideal candidate is a mission-driven self-starter with sales initiative who doesn’t let a closed door stop their progress. Someone naturally genuine, relationship-oriented and energized by transformation and equity within education, with a strong K-12 background, K-12 sales experience, and an aptitude for getting-to-yes.

Requirements

• Minimum of 5 years experience in K-12 education, curriculum sales, education-technology sales, or related business development.
• Success in Math/ELA sales with demonstrated knowledge in one or both of these subject areas.
• Dedicated passion for increasing equity in the K-12 landscape.
• Teaching experience or district-level experience preferred.
• Strong negotiation and closing skills, with the ability to guide districts through decision-making to a signed renewal or expansion.
• Self-starter with strong sales initiative, persistent in pursuing opportunities and comfortable navigating obstacles or slow-moving decision processes without losing momentum.
• Ability to manage multiple tasks and prioritize appropriately.
• Proven organizational skills, high attention to detail, and superior time management.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work independently.
• Ability to work effectively with all types of people.
• Strong presentation skills.
• Command of technology applications, including presentation software, HubSpot and Salesforce.com.
• Ability to build and maintain strong, trusting relationships among district and school leadership.
• Ability to use, with integrity, genuine relationships to maintain customer status and grow product usage throughout school/district/state.

Benefits

• Employer-paid healthcare
• Dental insurance
• Vision insurance
• 401k matching
• Monthly work/life integration stipends
• Unlimited paid time off
• Base salary range of $85,000 – $110,000 annually + a commission package