Customer Success Manager, Ads Solutions

Role Overview

The Customer Success Manager will own relationships with a portfolio of advertising partners, guiding them through onboarding and campaign launches, and analyzing campaign performance to provide clear, actionable recommendations.

What You Will Do

You will manage a portfolio of partners, serve as a trusted advisor, and help them achieve their business objectives while ensuring a strong and responsible experience on our platform.

Why It Might Be a Fit

You might thrive in this role if you have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role, and are comfortable interpreting performance data and translating insights into strategic recommendations.

Requirements

• 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role
• experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
• experience with data querying (e.g. SQL, advanced excel/GSheet)
• ability to communicate clearly and build trust with both technical and non-technical stakeholders
• ability to operate with ownership and accountability in fast-moving, evolving environments
• sound judgment and a commitment to user trust and responsible platform growth

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• 401(k) or retirement plan
• Paid time off
• Paid holidays
• Flexible work arrangements
• Professional development opportunities