Digital Customer Success Lead

Role Overview

We are looking for a Digital Customer Success Lead to join our global team. As a Digital Customer Success Lead, you will help a growing portfolio of clients get more value from their investment by combining practical product guidance with one-to-many program design.

What You Will Do

Establish a baseline for the pooled portfolio, create a repeatable process for responding to clients’ questions, launch segmented engagement plays, and use customer health and product usage data to prioritize outreach and measure program effectiveness.

Why It Might Be a Fit

This role is ideal for someone who enjoys solving real client problems while also building the programs, workflows, and measurement practices that can support hundreds of customers as OpenAsset grows.

Requirements

• 3–5 years of relevant customer success experience
• Demonstrated experience managing a high-volume portfolio of 150–200 or more accounts in a B2B SaaS environment
• Hands-on experience building and running a scaled or digital customer success program for a large SaaS portfolio
• Technical and AI fluency, including the ability to learn SaaS products, troubleshoot configuration and workflow questions, and use AI, automation, customer engagement platforms, and usage data to improve customer outcomes at scale

Benefits

• Competitive salary
• Medical / Dental / Vision coverage
• 20 days paid time off per year + federal holidays
• 5 paid sick days
• Work from home flexibility
• Commuter benefits
• 401k with employer match
• Paid parental leave
• Career growth and development opportunities