Role Overview
The Enterprise Customer Success Manager will own the post-sales lifecycle for OpenCall’s most valuable accounts, guiding corporate and local teams through phased deployments, and driving product adoption at scale.
What You Will Do
Manage complex onboardings, navigate corporate healthcare politics, understand enterprise medical scheduling, and drive product adoption at scale. Hunt for expansion opportunities and work directly with Agent Developers to push automation rates higher and drive up booking numbers.
Why It Might Be a Fit
The ideal candidate has 6+ years of experience as a CSM in a B2B SaaS or Health Tech company, with a proven track record of managing high-value, multi-location accounts. They are analytical, empathetic, and have exceptional communication skills.
Requirements
- 6+ years of experience as a CSM in a B2B SaaS or Health Tech company
- Prior direct experience in healthcare operations or specialized experience with contact center and telephony technology (CCaaS)
- Experience managing Dental Support Organizations (DSOs) or Dental Partnership Organizations (DPOs)
- Familiarity with HubSpot or a similar CRM
- Familiarity with enterprise medical/dental scheduling software and workflows
- Experience working alongside technical teams to iterate on a highly technical product
- Prior demonstrated experience and success working with US companies during US business hours
To apply for this job please visit jobs.ashbyhq.com.
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