Customer Success Manager II

Role Overview

As a Customer Success Manager II at OpenGov, you will own and manage a portfolio of ~80 customers, ensuring they transform how they serve their communities. This is a proactive, commercially-driven position designed for a high-achiever who thrives on organization, relationship-building, and hitting retention targets.

What You Will Do

Strategic Portfolio Management, Risk Mitigation & Retention, Commercial Ownership, Adoption Mastery, Internal Advocacy, Process Excellence

Why It Might Be a Fit

Proven SaaS Experience, Passion for CS, High-Volume Proficiency, Commercial Acumen, Resilience & Grit, GovTech Passion (Preferred), Analytical Skills

Requirements

• Proven SaaS Experience
• Passion for CS
• High-Volume Proficiency
• Commercial Acumen
• Resilience & Grit
• GovTech Passion (Preferred)
• Analytical Skills

Benefits

• Comprehensive healthcare options for individuals and families
• Flexible vacation policy and paid company holidays
• 401(k) with company match
• Paid parental leave, wellness stipends, and HSA contributions
• Professional development and growth opportunities
• A collaborative office environment with weekly catered lunches