Role Overview
Manage complex enterprise relationships, ensure long-term health, and drive digital transformation at scale. Partner with Sales and Product leadership to refine go-to-market strategy and serve as a mentor to the broader CS organization.
What You Will Do
Take direct accountability for portfolio ownership, leverage comprehensive customer success plans, and proactively identify and connect with senior stakeholders to align OpenGov’s value with their strategic initiatives.
Why It Might Be a Fit
This role requires a strategically-minded senior CS professional who thrives on over-achieving retention targets and driving digital transformation at scale.
Requirements
- 5+ years of account management, customer success, or sales experience
- Proven over-achievement of quarterly retention and revenue goals
- Executive presence with outstanding communication, negotiation, and presentation skills
- Industry knowledge of OpenGov’s product verticals
- Technical and business acumen with proficiency in Salesforce, G-Suite, and modern CS platforms
Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
To apply for this job please visit jobs.ashbyhq.com.
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