Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager will interact with multiple client stakeholders to deliver outstanding results, unlocking value for clients and enabling them to achieve success and satisfaction. This role requires highly effective management and people skills coupled with robust analytical capabilities.

What You Will Do

The responsibilities include owning the overall client relationship, establishing a trusted and strategic relationship with each assigned client, providing training, guidance, and advice to help clients unlock maximum value using the Optimove platform, and communicating major product updates and releases.

Why It Might Be a Fit

The ideal candidate is a true value-enabler who relishes helping clients achieve their business goals, has a growth mindset, and is a fast learner who can understand and articulate technology at any level.

Requirements

• Bachelor’s degree
• 1-4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Proactive, highly organized, with the ability to manage multiple tasks
• A true value-enabler who relishes helping clients achieve their business goals
• Fast learner who can understand and articulate technology at any level
• Rich and effective interpersonal skills
• Strong analytical skills
• Growth mindset – always pushing yourself out of your comfort zone
• Excellent computer skills, including Excel
• Experience in technology-related fields, preferably web-based software
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time

Benefits

• Daily lunch budget when onsite
• Fully stocked kitchen
• Wide range of social events throughout the year
• Modern office with a hybrid work model